Terms & Conditions for Consumers
This web site is owned and operated by Therapi Ltd, (“We”) Company Number 08389498 Unit 5, Moat House Square, Wetherby, LS23 7FB, VAT registration number GB 173 7639 75
We are the owners of the THERAPI LOVE FOR HAIR ® range of high quality hair products for salon and home use.
This section of our web site sets out the Terms & Conditions on which We sell Therapi products to Consumers (“You”) and on which You use this website.
All our products are made to high specification formulations and are made entirely in the UK from responsibly sourced products.
Conditions of use
You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase Therapi products. You also warrant that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.
Making A Purchase
You can select and price your purchase from this web site and once your order is placed We will send You an acknowledgement. When your order has been accepted We will issue You with an invoice requesting payment before We despatch the goods. All goods will generally be despatched within 2 working days of receiving payment.
All prices stated on the website are inclusive of VAT where applicable, but exclusive of shipping charges, unless we tell You otherwise. Prices and availability of Therapi products may be change at any time without notice. The price at which You agree to purchase the Therapi products is the price stated on this website at the time You place your order.
We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However, unless we have been negligent, We are not liable for any losses arising from unauthorised access by a third party to your confidential information.
We will normally send your order to You in 2-3 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that We can make a prompt claim against the delivery company and remedy the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When your order is placed on our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on our web site.
Therapi products come with a 28 day no quibble guarantee providing all products are returned to us in their original packing with pre-paid postage and a fully completed Return Information Form. We advise that You obtain proof of postage which you should retain until You have received any refund due to You
You agree to fully indemnify us, our officers, employees, agents and suppliers from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by You of these Terms and Conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.
If you need to contact us, please e-mail us using the link on the Contact page, alternatively, you can call on 01937 845960 or write to us at Therapi Ltd, Unit 5, Moat House Square, Wetherby, LS 23 7FB
What information do We collect and how do We obtain it?
We collect information from You when You register on our site and when You make a purchase from us (Personal Information). We use your Personal information to:
- process your orders
- contact You if there are any queries in relation to your orders
- for statistical purposes to improve this website and its services to You
- administer this website
- tell You about products or special offers that We think may be of interest to You
Do We share your personal information?
We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because We are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.
We are always here to help. If You are not completely satisfied with any purchase, simply return it within 14 days, unused and in its original packaging for a prompt replacement, exchange or refund.
We regret that unless the goods are faulty We are unable to refund any post & packing charges.
What Are Cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets You know when You visit a particular site. Cookies allow web applications to respond to You as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify your browser setting to decline cookies if You prefer. This may prevent You from taking full advantage of the website.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide You with a better website, by enabling us to monitor which pages You find useful and which You do not. A cookie does not give us access to your computer or any information about You, other than the data You choose to share with us.
Which Cookies We Use
The tables below list which cookies we use and what they are used for.
Our chosen website statistics software is Google Analytics which uses several cookies, as detailed below.
This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
Holds timestamp of the exact moment in time when a visitor first visits the site.
Session (until the browser is closed)
Holds timestamp of the exact moment in time when a visitor leaves the site.
Keeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.
Our site uses social plugins to connect with social networks, including Facebook and Twitter. If you are signed in to these services, these cookies are set by the respective sites and are not the responsibility of Therapi Ltd.